Refund Policy

Clear, fair terms for deposits, payments, and refunds on custom development projects.

Last updated: July 2026. This policy explains how deposits, milestone payments, and refunds work for custom development projects.

Deposit & Payment Schedule

Every project is quoted as a fixed price after the planning phase. Payments follow a clear schedule that is agreed in writing before development starts.

  • 50% deposit at the start of development, 50% on delivery
  • Milestone payments available for larger projects
  • All prices in EUR (€), exclusive of VAT where applicable
  • Payment by bank transfer (SEPA) or approved payment providers

When Refunds Apply

You are entitled to a full refund in the following cases:

  • You cancel before development work begins - the full deposit is refunded
  • A project is cancelled before any deliverables are produced
  • A written agreement is not honored and no work has been delivered

When Refunds Don't Apply

Once work starts, deposits are non-refundable and completed work is invoiced pro-rata. This covers:

  • Deposits once development work has begun
  • Milestone payments for work already delivered and approved
  • Completed work on cancelled projects is billed pro-rata
  • Change requests or new features added after the fixed scope was agreed

Cancellation

Either party may cancel with written notice via Discord or email. Cancellation is effective once the notice is received. Completed work is invoiced pro-rata and any remaining balance for unstarted work is refunded.

  • Written notice via Discord or email is required
  • Completed and approved milestones are billed pro-rata
  • Unstarted work is refunded after deducting completed work

How to Request a Refund

To request a refund, contact me directly with your project details. Every request is assessed case-by-case.

  • Email: contact@epicdavid.dev
  • Discord: @epicDavid
  • Response within 7 days with a clear decision
  • Approved refunds are processed within 14 days

Chargebacks & Disputes

Please contact me before filing a chargeback or dispute with your bank. Most issues can be resolved directly and faster than a chargeback process. Filing a chargeback without contacting me first may delay resolution and is discouraged.

  • Contact me first - most disputes are resolved directly
  • A chargeback after work was delivered may be contested with the delivery evidence
  • Fraudulent chargebacks are pursued to the full extent permitted by law

Contact

Questions about this policy? Reach out:

Unsure how a refund works?

Every project is different. Tell me your situation and I'll tell you what applies.

Get a quotePrefer email? Write to contact@epicdavid.dev