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Private support tickets in Discord
Overview
A ticket system that turns user messages into private support threads inside your server. Users open tickets, staff pick them up, and every conversation gets logged.
The Problem
Large communities struggled with scattered support DMs and no shared history between moderators.
The Solution
A thread-based ticket system with category routing, role-based access, transcripts, and auto-close rules.
Technologies used
TypeScriptDiscord.jsPostgreSQLRedis
Project statistics
40+
servers
12k+
tickets
Screenshots and demo recordings will be added once final client assets are cleared for public use.
Key Highlights
- Private ticket threads per user
- Category-based routing
- Transcript export and search
- Auto-close on inactivity
Project links
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